AI Agent

Nick leads the design on Architech's revolutionary Collections AI, an AI-driven solution designed to streamline debt recovery processes. Collections AI can engage with customers through voice, text, and email conversations in a human-like manner, escalating cases to live agents when necessary, and act as a co-pilot for human agents by providing essential customer data. The AI is capable of handling complex inquiries, understanding tone and sarcasm, and adapting to compliance requirements.